Configuring a Time-Based Routing Condition

The time-based routing feature allows you to configure a routing rule activated only at the time specified in a time condition. You can configure a condition and then associate it with a routing group or a routing rule, or both (see Adding a New Routing Rule under 'Advanced Conditions').

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To configure a time-based routing condition:

1.

Open the Time-Based Routing screen (Settings > Routing > Time Based Routing).

Time based routing

2.

Add a time-based routing condition: Click the add + icon.

Add Time Condition

3.

Configure a time-based routing condition. Use the following table as reference.

Time Condition Settings

Setting	Description
Name	Enter an intuitive name to later easily identify the condition.
Type	Select either Daily or Weekly. ■ Daily - This is a daily recurring period. ■ Weekly - This is a period recurring on given days of the week.
Start time	From the drop-downs, select the hour and the minutes past the hour. The times are configured in UTC (Coordinated Universal Time).
End time	From the drop-downs, select the hour and the minutes past the hour
All day	Select this option to base the routing condition on the entire day.
Enable period	Select this option to base the routing condition on a period.
Start of period   End of period	Click the calendar icon and select the date on which the period will start; from the drop-downs, select the hour and the minutes past the hour. Select the date on which the period will end; from the drop-downs, select the hour and the minutes past the hour and then click Apply.

4.

Click OK.